Privacy Policy

Privacy Policy

1. Introduction
Woolpack House ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website www.woolpackhouse.co.uk ("Site") and use our coworking/private office services. This policy is compliant with the General Data Protection Regulation (GDPR) and other relevant UK laws.

2. Information We Collect
We may collect and process the following data about you:

Personal Identification Information: Name, email address, phone number, and other contact details when you register for our services, subscribe to our newsletter, or fill out a form.
Financial Information: Billing information such as credit/debit card numbers, bank account details, and payment history for processing transactions related to our coworking/private office services.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
Usage Data: Information about how you use our website, coworking spaces, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information
We use the information we collect in the following ways:

To operate and maintain our website and coworking services.
To manage and process payments for services.
To improve your browsing and working experience by personalising the Site and our services.
To provide you with customer support and communicate with you about your use of our services.
To send you promotional materials or notifications about products and services (with your consent).
To comply with legal obligations.

4. Legal Basis for Processing Personal Data
We will process your personal data based on one or more of the following legal grounds:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contract: Processing is necessary for the performance of a contract with you.
Legal Obligation: We have a legal obligation to process the data.
Legitimate Interests: The processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

5. Data Sharing and Disclosure
We do not sell or share your personal information with third parties except in the following circumstances:

To comply with legal obligations or court orders.
To protect the rights, property, or safety of our company, our customers, or others.
In connection with a merger, acquisition, or sale of assets, where your data may be disclosed as part of the transaction.
With payment processors and financial institutions to process transactions related to our services.

6. Data Security
We use appropriate technical and organisational measures to protect your personal data, including financial information, from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of your data transmitted to our Site.

7. Data Retention
We retain personal data, including financial information, only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights
Under GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of incorrect or incomplete data.
Request deletion of your data where there is no good reason for us to continue processing it.
Object to processing where we are relying on a legitimate interest.
Request restriction of processing your data.
Request the transfer of your personal data to another party.

To exercise these rights, please contact us at contact@woolpackhouse.co.uk.

9. Cookies and Similar Technologies
We use cookies to enhance your experience on our Site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

10. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Woolpack House

Woolpack House
70 Brinksway
Stockport
SK3 0BY

Email: contact@woolpackhouse.co.uk
Phone: 0161 383 8377